Legal

Privacy Policy

LENET LLC respects your privacy and is committed to protecting your personal data.

Effective Date: January 17, 2025

Company: LENET LLC ("LENET", "we", "us", or "our")

LENET LLC respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website, use our Managed IT Services, or communicate with us via email, phone, or text message (SMS).

1. Information We Collect

We collect information necessary to provide managed IT services, cybersecurity solutions, customer support, and administrative communications. The types of information we collect include:

Contact Information: Full name, business email address, corporate physical address, phone number, and job title.
Account & Service Data: Customer account details, support ticket records, IT infrastructure configurations, log data, and communication history.
SMS & Mobile Data: Mobile phone numbers, consent/opt-in records, and SMS message exchange logs for ticket updates and system alerts.
Technical & Usage Information: IP address, browser type, operating system, and website usage details collected via cookies when you visit lenet.com.

2. How We Collect and/or Obtain Information

We obtain information through the following methods:

Verbal & Electronic Opt-in: When you verbally agree during onboarding consenting to receive SMS/text notifications regarding support tickets and system updates.
Automated Technologies: As you navigate our website, automated logging and cookies may collect IP addresses and browsing metrics.
Client Systems: Information provided directly by client system administrators to configure user access and managed IT services.

3. How We Use Information

We use the collected information solely for business, service operational, and security purposes, including to:

Deliver, manage, and maintain our Managed IT and Cybersecurity Services.
Process support tickets, system alerts, and service status updates.
Send transactional SMS/text communications regarding IT service status, appointment updates, or account notifications (where consent has been provided).
Verify identity and maintain security across client networks and user accounts.
Respond to inquiries, support requests, and business communications.
Comply with legal and regulatory obligations.

4. Information We Share

We do not sell, rent, trade, or lease your personal information or mobile data to third parties.

We may share your information only under the following limited circumstances:

Service Providers & Subprocessors: Trusted third-party vendors who perform services on our behalf (e.g., hosting providers, IT infrastructure management tools, and SMS delivery gateways like communications platforms). These providers are bound by strict confidentiality agreements and may only process your data to perform specified services for LENET.
Legal Requirements: When required by law, subpoena, or legal process, or to protect the rights, property, or safety of LENET LLC, our clients, or others.

10DLC & Mobile Consent Privacy Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as strictly necessary to deliver the SMS services requested (e.g., mobile carriers and SMS platform gateways).

5. Information Security and Data Retention

Information Security

LENET LLC implements industry-standard administrative, physical, and technical safeguards designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We utilize encrypted protocols (SSL/TLS), access control authentication, firewalls, and regular cybersecurity monitoring to protect all hosted and transmitted data.

Data Retention

We retain personal information and communication records only for as long as necessary to fulfill the purposes outlined in this policy, satisfy active client contracts, manage support ticket histories, comply with statutory legal requirements, or resolve legal disputes. When data is no longer required, it is securely destroyed or anonymized in accordance with our data destruction protocols.

6. Contact Us

If you have questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

LENET LLC
290 Carpenter Dr NE, Suite 140
Atlanta, GA 30328, United States

Email: info@lenet.com / contact@lenet.com
Website: https://www.lenet.com