Lenet offers a wide range of technology services, including network support, cybersecurity, user support, and cloud management. As a fast-growing IT company, we are looking for a motivated Junior Support Engineer to join our team and help deliver reliable, high-quality technical support to our clients.
Location: New York City
Job details
We are seeking a highly motivated and customer-focused individual to join our team as a support engineer. As a managed service provider (MSP), we deliver IT services and support to our clients, and you will play a critical role in ensuring their technology runs smoothly.
This is an excellent opportunity to join a growing team and develop your skills. We offer opportunities for career advancement within the company. As a culturally diverse team we work to earn our clients' trust, grow team players, embrace failure to grow, and deliver exceptional results. If you are a self-starter with a passion for technology and customer service, we encourage you to apply.
Responsibilities
- Provide technical support to clients via phone, email, and remote desktop software
- Troubleshoot and resolve hardware, software, and network issues
- Manage and escalate customer requests to appropriate teams
- Perform on-site visits to client locations throughout New York City and New Jersey
- Valid driver’s license and reliable access to a personal vehicle are required, as the role involves regular travel to client sites
- Comfortable traveling between multiple client locations as needed
- Document and maintain accurate records of customer interactions and resolutions
- Work with senior engineers to develop and implement solutions to recurring issues
- Participate in on-call rotation for after-hours support
Qualifications
- Excellent diagnostic and problem-solving skills
- Excellent communication ability
- Outstanding organizational and time-management skills
- In depth understanding of diverse computer systems and networks
- At least 3 years' experience of working as an IT Specialist or other relevant position
- Knowledge of technical management, information analysis and of computer hardware/software systems
- Good understanding of computer networking, network administration, and network installation
- Hands-on experience with Ubiquiti networking equipment and solutions
- Experience with ConnectWise manage and RMM tools is a plus
Job type: Full-time
Salary: $50,000.00 - $70,000.00 per year
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule
- 8 hour shift
- Monday to Friday
- Monthly evening and weekend on-call availability by phone or chat
Work location: New York City, hybrid (work from home + on-site visits)