What does this document cover?
The Services Guide is the operating manual behind each proposal. It describes how every managed service is delivered and the service levels that apply, along with the terms for renewal and fee changes.
It begins with the initial audit and onboarding that precede a managed engagement, then covers the recurring services in detail, from backup and recovery to extended detection and response, email threat protection and NIST risk assessments. Only the services listed in your proposal apply to your organisation.