Managed IT
Your people keep working, and your systems stay available.
We support you in English or French, in your time zone. Our engineers and our AI agents work together, so routine requests are resolved faster and an engineer is free for the work that requires judgement.
Two situations bring companies to Lenet.
Either the incumbent provider has failed once too often, or someone has asked a question about the technology that nobody could answer.
The first usually looks the same: tickets are closed, invoices are sent, and nobody ever advises on what should change. The support is not the problem. What is missing is a partner with a real view of your business, and that is what we provide.
Calls are answered by people who know your environment.
We answer in English or French, in your time zone. Routine requests are often resolved by an agent, and when an engineer is needed, they already know your environment.
Request a proposalEngagement models
Alongside an existing IT team, or as the IT department.
As your IT department
We assume the whole function: help desk, devices, network, Microsoft 365 or Google Workspace, security, vendor management, and cover at the hours your business operates.
This suits organisations with no internal IT function, or with a single person carrying more than one role allows.
Alongside your team
You retain your team. We take the tickets, the tooling, the after-hours cover and the security systems, so that your people can focus on innovation rather than on routine support.
Your team gains our agents, our security operations centre and our integrations as their own.
See what's included
Managed IT services
Every service listed is delivered today.
Managed IT & help desk
Unlimited support for every employee, in English or French, in your time zone.
Agents triage and resolve routine tickets, and our engineers take the rest.
Co-managed IT
You keep your IT team. We take the tickets, the tools, the after-hours cover and the security systems.
Your team gains our agents, our security operations centre and our integrations as their own.
Cloud & infrastructure
Servers, network, Microsoft 365 or Google Workspace, and hosting, managed end to end.
AI-driven monitoring, alerting and patch decisions.
Projects & migrations
Office moves, server and email migrations, new sites, hardware rollouts.
AI-assisted scoping and documentation.
vCIO & strategy reviews
Quarterly business reviews, a roadmap, a budget, and a verified analysis of your technology spending.
The same spending analysis we apply to ourselves.
Business phone
Hosted phone system with unlimited US calling and monitoring around the clock.
AI receptionist and call summaries.
Staff augmentation
If you need an engineer inside your team, we provide one on a staffing agreement, on site or remote, using our tools.
Engagement
Three ways to work with us.
We recommend the second for most companies. Each is priced for your headcount, your sites and the equipment you already have, rather than from a published list.
AI-assisted cybersecurity
- AI-filtered detection and response
- IT strategy session (vCIO)
- Hardware and software procurement
- Ongoing risk assessment
- Managed security
Quoted individually
Cybersecurity + AI service desk
- Everything in option 1
- Unlimited service desk, with AI agents on routine requests
- Managed site and network equipment
Quoted individually
Cybersecurity + AI service desk + infrastructure
- Everything in option 2
- One half-day onsite visit per month
- Full infrastructure management
- AI readiness assessment and roadmap
Quoted individually
Presence where it is needed.
We are present across the Americas, Europe, Africa and Asia, with clients on several continents and an engineer on site whenever a task requires one.
Because our team spans many time zones, someone is always at work. Your overnight is another office's afternoon.
How we begin
Three steps.
A first conversation
The client describes the current position. Lenet gives its view.
A written opinion
A security audit or an AI readiness assessment, with our recommendation.
Onboarding
A service package, a roadmap and a named account manager.